Bloomberg Business

Bank of America Is Using AI and Metaverse to Train New Hires

When you arrive at Bank of America’s new-employee boot camp at the New York Hilton Midtown, you’ll find a VR headset waiting for you. Slide it on, and you’ll be confronted with an angry customer, frustrated over a mix-up with their account. Your task: talk them down and make them feel heard. Or you can practice keeping your cool while responding to a robbery, and then unwind by relaxing on a virtual island or by sitting on a unicorn.

Ukraine Recap: US Intel Official Says Conflict at ‘Stalemate’

The conflict between Ukraine and Russia has reached a stalemate, a senior US intelligence official said, offering a downbeat assessment of a counteroffensive that some US and European leaders had hoped would turn the tide in Kyiv’s favor.

Screen Actors Guild to Go on Strike (Video)

The Screen Actors Guild, which represents some 160,000 performers, announced a walkout Thursday after failing to reach a new labor agreement with the Alliance of Motion Picture & Television Producers, which represents studios including Walt Disney Co. and Netflix. The Writers Guild of America, meanwhile has been on strike since May 2. SAG-AFTRA Chief Negotiator Duncan Crabtree-Ireland speaks at a press conference in Los Angeles.

FTC’s Khan Branded ‘Bully’ in GOP Attack Over Deals, Ethics

Federal Trade Commission Chair Lina Khan fended off Republican attacks over her adherence to ethics laws and aggressive antitrust enforcement at a heated congressional hearing Thursday, during which she was labeled a “bully” and told her leadership was “a disaster.”

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